Frequently Asked Questions

Find answers to common questions about Hajj & Umrah packages

When can Umrah be done?

Umrah can be undertaken at any time of the year except during the Hajj season.

When is the Hajj usually held?

Between the 8th and 12th days of the Islamic Lunar Month called Dhul - Hijjah

What is the difference between Hajj & Umrah?

The Hajj is one of the 5 pillars of Islam and it is compulsory for Muslims who are able-bodied and have the financial means whereas Umrah is highly recommended, although not compulsory for Muslims.

Can any non-Muslim participate in both Hajj & Umrah?

Only Muslims are allowed to enter the city of Mecca. Hence, the Hajj & Umrah pilgrimages are exclusively for people of the Islamic faith.

What is the reward for doing Umrah?

An Umrah that is accepted by Allah will result in the expiation of sins InshaAllah.

What is the reward of carrying out Hajj?

A Hajj that is accepted by Allah will result in the individual's sins being extinguished and the person would be elevated to the level of purity, just like a newborn baby that carries no sins InshaAllah.

Is it compulsory to perform the Hajj or Umrah?

The Umrah is not compulsory but highly recommended while the Hajj is only compulsory for Muslims who are able-bodied and have the financial means.

What if one can only afford to do Umrah in his / her lifetime?

That is a bonus from Allah. However, Umrah is not compulsory even if one can afford it but Hajj is.

Solo Umrah: Is It Possible?

The Umrah is one of the most personal and memorable journeys you will ever take, which is why you must organize it around your own needs and preferences. So, yes, while a solo Umrah trip is a possibility, it is often better to travel in groups.

What documents do I need for Umrah?

You need a valid passport with at least 6 months validity, Umrah visa, travel insurance, and proof of vaccinations including COVID-19. Additional documents may be required based on your country of origin.

How long does it take to get an Umrah visa?

The Umrah visa processing typically takes 3-7 working days from the Saudi embassy, but it can vary based on the season and embassy workload. It's recommended to apply at least 2-3 weeks before your travel date.

Do I need a COVID-19 vaccination certificate for Umrah?

Yes, you need to be fully vaccinated against COVID-19 as per Saudi Arabia's requirements. Make sure to carry your vaccination certificate and any other health documents required.

Can I travel with my family for Umrah?

Yes, families can travel together for Umrah. We offer special family packages with appropriate accommodations and services for families including children.

What is the best time to perform Umrah?

You can perform Umrah any time except during Hajj season. Many people prefer Ramadan for its spiritual significance, while others choose cooler months (November to February) for comfort.

What is included in the Umrah package?

Our Umrah packages typically include: round-trip flights, hotel accommodations near the holy sites, transportation between airports and hotels, visa processing assistance, group guidance, and travel insurance. Meal plans vary by package.

Can I customize my Umrah package?

Yes, we offer flexible packages. You can choose your hotel category (3-star, 4-star, or 5-star), number of days in Mecca and Medina, add meal plans, extend your stay, or add additional services. Contact us for customized quotes.

What is the difference between standard and luxury Umrah packages?

Standard packages include 3-4 star hotels and basic services, while luxury packages offer 5-star hotels, premium locations near the holy sites, better transportation, comprehensive meal plans, and additional amenities.

How far in advance should I book my Umrah package?

We recommend booking at least 2-3 months in advance, especially for peak seasons like Ramadan. Early booking ensures better rates, preferred hotels, and timely visa processing.

What is your cancellation policy?

Cancellation policies vary by package and timing. We offer flexible cancellation options - contact us for details specific to your booking. We highly recommend travel insurance to protect your investment.

How many days should I stay for Umrah?

A typical Umrah package ranges from 7 to 14 days. This includes time for performing Umrah rituals, visiting Medina, and additional days for prayers at the holy sites. Extended stays are also available.

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